Fully autonomous vehicles were once the unimaginable future. For many San Franciscans they’re now a daily reality and an essential mode of transportation. Since late 2022, thousands of SF residents across all neighborhoods have relied on our fully autonomous Waymo One service to get around the city 24/7.

We’re significantly expanding our Waymo One ride-hailing service area in Metro Phoenix and growing in San Francisco to connect more communities and serve more riders.

Editor’s note: David, a Downtown Phoenix rider, tried out a “90 days of Waymo” test, where he was seeing if he could use Waymo One for trips he would usually use his personal car for. It went pretty well, and he’s enjoying the trusted space Waymo One provides for him to decompress after work and all the time he’s saved not driving (1,902 minutes to be exact). Check out our conversation and the video he shared with us to hear more about his Waymo experiment.

Waymo has teamed up with iHeartRadio to provide a new in-car audio experience for Waymo One trips in our Jaguar I-PACE vehicles. Our thousands of riders in San Francisco and Downtown Phoenix can now pick a vibe for their ride by simply selecting “Music” on the passenger screens.

Editor’s note: As a single dad in San Francisco, Erik needs a safe and reliable transportation method to get his kids around the city. Enter Waymo One. Since becoming a Trusted Tester over a year ago, Erik has taken over 450 rides with the Waymo Driver and has seen a marked improvement from then to now. Hear more from Erik about what’s gotten better and some of the interesting scenarios he’s encountered along the way, including details of his first rider-only trip.

Editor’s note: Maya isn’t just any Waymo One rider. In her 300+ rides with Waymo, she’s kept a detailed spreadsheet of every one so she can track changes and improvements to the service over time. Dozens of these rides have been rider-only trips, which we began offering to San Franciscans at the end of last year. Check out our Q&A with her below and this video to hear more from this seasoned Waymo One rider.

As travelers across the country prepare to fly home for the holidays, they’ll have a brand new transportation option when they land in Phoenix: a fully autonomous Waymo ride, with no one behind the wheel.

Phoenix holds a special place in our hearts at Waymo, as it’s where we were the first company to launch a public ride-hail service with no human behind the wheel over two years ago. That’s why we’re excited to take the next step by initiating the industry’s first-ever paid trips to and from an airport at Phoenix Sky Harbor International Airport, starting today.

Los Angeles will be Waymo’s next ride-hailing city, joining Phoenix and San Francisco as we expand to more locations. We’ve gotten to know many LA neighborhoods, including Downtown and Miracle Mile, Koreatown, Santa Monica, Westwood and West Hollywood, and we’ll begin driving autonomously in several central districts over the coming months as we prepare to serve Angelenos.

Since our founding, Waymo has partnered with and listened to advocates for people with disabilities. As we continually improve our technology, we will strive to put individual passengers – with their diverse needs and experiences – at the center of our product to co-create the Waymo One ride-hailing service together.

Today, we’re launching the Waymo Accessibility Network to formalize and scale our longstanding collaboration with disability advocates. This will expand inclusion of their crucial voices and valuable perspectives as we work together to shape the future of transportation.

Editor’s note: Waymo One is the perfect match for Eva’s busy lifestyle. From running errands to exploring new parts of San Francisco, Waymo provides her the reliability and convenience she needs to get around. Read on to see how she’s enjoying the Trusted Tester program so far and hear some of her feedback for how the service can get even better.

Accessibility is something we care deeply about at Waymo, as our mission is to help improve road safety and mobility for all. As this topic is such a core part of what we do, we were honored to make it to the semifinals in the U.S. Department of Transportation Design Challenge. DOT’s goal was to generate design solutions that enable people with physical, sensory, and cognitive disabilities to use automated vehicles to access jobs, healthcare, and other critical destinations. The DOT is helping to further creative product thinking around inclusive mobility, and we’re proud of the features that we designed and integrated into our Waymo One service.

Editor’s note: We caught up with SF Trusted Tester John N., a local small business owner, while he was grabbing some lunch at Zazie (one of his favorite spots in the city!). He clued us in on his love for getting around in our I-PACE vehicles, what he hopes we add to the service next, and his vision for how autonomously driven vehicles can make transportation more equitable across San Francisco.

Editor’s note: Meet another one of our Trusted Testers: Candace, a software engineer who just moved to San Francisco. Learn more about how they’re using the service, what some of their early feedback is, and whether or not this is something they’d recommend to others in the city (spoiler alert: yes!).

Editor’s note: Dubbed a “Waymo fan boy” by his family, Ralph uses Waymo One to go work from his local coffee shop daily in Metro Phoenix. He appreciates the convenience of the service and how easy it is for him to get around without his own car. Read on to hear more about how Ralph got involved with Waymo years ago and what it’s like riding today.

Editor’s note: Christine is an SF Trusted Tester who uses Waymo to pick up and drop off her five year old son at school. As a working mom, she appreciates the luxury Waymo gives her to spend time with her son on the way to school and the opportunity to get work done in a professional space on the way home. Read on to hear more about her experience and feedback so far.

Editor’s note: Dalibor is a new SF transplant, hailing from Pennsylvania. He lives and works in the Outer Richmond and so far has been loving using Waymo as a replacement for his personal vehicle. We caught up with him to hear more about his thoughts on the service and how it’s fitting into his new life in San Francisco.

Our mission at Waymo is to make it safer and easier for people and things to get where they’re going.

It’s in our name, which originated from the belief that there must be a better way forward in mobility.

Here in San Francisco, we are privileged to share the road with everyone who makes up this city: the cyclists, drivers, passengers, transit riders, pedestrians, and members of our own Trusted Tester program.

This month marks six months since San Franciscans started riding with us as our first Trusted Testers.